Our Advisory and Consultancy solutions


Triple E Framework for Data Protection Trustmark (DPTM) Readiness​

The Triple E Framework offers a tailored three-phase approach to enhance your readiness for the Trustmark. It ensures maximum efficiency and compliance with sectoral regulations and your organisation's unique data governance structure.

  • Evaluate & Enrich: A thorough assessment of your existing data protection measures, identifying gaps and areas for improvement.
  • Equip & Enable: Equipping your team with the knowledge and tools needed to bolster data protection.
  • Enhance & Establish: Implementing enhanced data protection measures and establishing a robust, long-term strategy for compliance and trust.
Policy and process enhancement

Our expert team thoroughly evaluates your existing organisational data protection policies and processes and conducts gap analysis. We enhance your policies and processes for compliance with the latest standards, assuring legal compliance and building a competitive edge.

  • Gap analysis and remediation: Our team will evaluate your policies and processes against the required standards and advise on necessary remediation measures.​
  • Policy development: We provide advice and assistance to guide you to develop and enhance required policies for data governance compliance.
  • Process implementation: We ensure that processes are implemented and sustained in the long run to demonstrate adherence to data governance.​
Equipping and enabling stakeholders

Our accredited team of consultants believes in people investment. You can expect personalised and customisable advice and training during the engagement for knowledge retention and long-term sustainability.

  • Accredited experts: Our team has the necessary qualifications and keeps learning, so they can give you customised advice on data protection.
  • Ready for Trustmark: We guide you through the process of preparing for the Data Protection Trustmark, which boosts trust and your competitive advantage.
  • Legal compliance: We make sure your policies meet data protection laws, providing legal protection, customer trust, and risk control.
Our Advisory and Transformation solutions_2

Why choose us?

eServ has almost 20 years of experience in providing Business Process Outsourcing (BPO) solutions to clients and is one of the first few entities within the BPO industry to attain the DPTM. eServ is also one of the top 100 organisations in Singapore with this accreditation. 

We adopt the following 4-step program to ensure PDPA compliance: ​


Governance and risk assessment

A robust governance structure that defines values and mitigates potential risks. With eServ's leadership at the helm, rest assured that your data is in safe hands.

Policy and practices

Stringent data protection policies and practices provide clear guidance to our internal teams, outlining their responsibilities and processes when handling personal data in their day-to-day tasks.


Operational processes that identify and minimise potential data protection risks. We employ a range of controls, reviews, and checks to ensure that your data remains secure throughout its lifecycle.


Regular review of data protection policies and practices to identify any potential gaps and promptly take appropriate measures to manage data protection risks.

Transform today, thrive tomorrow. Let’s get started.