Customer Experience
We empower every customer interaction with seamless and expert multichannel
support, available around the clock.
- Home >
- Customer Experience
Transforming Customer Experience
At Customer Experience (CX) Centre, we are committed to delivering exceptional customer experiences through our innovative multichannel contact centre solutions. We prioritise security, scalability, and seamless integration with your business, striving to meet the unique needs of each business.
Best Outsourced Contact Centre (above 100 Seats) – Silver
Contact Centre Team Leader of the Year (above 100 Seats) – Bronze
Digital CX Transformation
Leading digital transformation with innovative tech, ensuring excellent customer service.
Insight-Driven Service
Journeys
Applying data insights to optimise the customer journey, enabling seamless, personalised experiences and continual service improvement.
Service Centre Operations
Providing empathetic, in-person support to enhance personal connections and
deliver a more humanised customer experience.
Multichannel Customer Support
Seamlessly managing inquiries across multiple channels for a unified customer experience.
24/7 Support
Providing customer assistance around the clock, maximising customer satisfaction.
Helpdesk Services
Delivering secure, SLA-compliant technical support with fast issue resolution and expert assistance both remotely and onsite.
Our Strengths
Maximise Core
Capabilities
Optimise Operational
Costs
Leverage Specialised
Expertise
Customised Solutions
Enhance Customer
Satisfaction
Comprehensive BPO
Services
What Is Driving CX Innovation Today?
AI Integration
Enhancing customer interactions.
Automation
Streamlining workflows to increase
efficiency.
Personalised Communication
Tailoring experiences to individual
customer needs.
Data Analytics
Better decision-making and
personalised service.
Our CX Centre Capabilities
AGIL® Knowledge
ST Engineering’s in-house LLM application, enabling extraction and retrieval of enterprise information using natural language. It helps to enhance customer engagement and support, making interactions more meaningful and efficient.
Merlin
ST Engineering’s in-house AI Virtual Assistant Merlin delivers seamless speech-to-text functionality and automates repetitive tasks and analysis to generate key insights. By enhancing data-driven decision-making, Merlin streamlines communication and reduces manual workload.
Get in touch to request a demo today.
