Customer Experience
We empower every customer interaction with seamless and expert multichannel support,
available around the clock.
- Home >
- Customer Experience
Transforming Customer Experience
At Customer Experience (CX) Centre, we are committed to delivering exceptional customer experiences through our innovative multichannel contact centre solutions. We prioritise security, scalability, and seamless integration with your business, striving to meet the unique needs of each business.
Best Outsourced Contact Centre (above 100 Seats) – Silver
Contact Centre Team Leader of the Year (above 100 Seats) – Bronze
Digital Transformation
Leading digital transformation with innovative tech, ensuring excellent customer service.
Prompt Customer Care
Delivering swift and accurate issue resolution, building customer trust and confidence.
Service Centre Operations
Providing empathetic, in-person support to enhance personal connections.
Multichannel Customer Support
Seamlessly managing inquiries across multiple channels for a unified customer experience.
24/7 Support
Providing customer assistance around the clock, maximising customer satisfaction.
Our Strengths
Maximise Core
Capabilities
Optimise Operational
Costs
Leverage Specialised
Expertise
Customised Solutions
Enhance Customer
Satisfaction
Comprehensive BPO
Services
What Is Driving CX Innovation Today?
AI Integration
Enhancing customer interactions.
Automation
Streamlining workflows to increase
efficiency.
Personalised Communication
Tailoring experiences to individual
customer needs.
Data Analytics
Better decision-making and
personalised service.
Our CX Centre Capabilities
AGIL® Knowledge
ST Engineering’s in-house LLM application, enabling extraction and retrieval of enterprise information using natural language. It helps to enhance customer engagement and support, making interactions more meaningful and efficient.
Merlin
ST Engineering’s in-house AI Virtual Assistant Merlin delivers seamless speech-to-text functionality and automates repetitive tasks and analysis to generate key insights. By enhancing data-driven decision-making, Merlin streamlines communication and reduces manual workload.
Get in touch to request a demo today.
Working with Us
Meet Jennifer Chin from our CX Centre!
Her dedication to people, problem-solving, and innovation is evident in her daily work. Jennifer leads by example, having independently initiated her Lean Six Sigma certification and currently undertaking the Black Belt programme to enhance operational efficiency.
From empowering her team to embracing new technologies, Jennifer is all about making a lasting impact. Her productivity tip?
‘Prioritise what moves the needle, instead of just checking off tasks.’
Curious About What We Do?
Hear firsthand from our Customer Experience team members and explore how you can make a meaningful impact with us.