ST Engineering e-Services have signed a Memorandum of Understanding (MoU) with X0PA AI, marking a significant milestone to enhance the Business Process Outsourcing (BPO) services through innovative HR technology, where the aim is to streamline HR processes, improve customer experience, and deliver BPO solutions that will empower customers to focus on their core business.
The MoU was signed on 3 April 2025, by Patrick Ong (General Manager, eServ) and Nina Alag Suri (Founder & CEO, X0PA AI), in the presence of senior representatives from both organisations. It outlines the key areas of collaboration, with focus placed on operational and technological synergies.
“This MoU with X0PA AI represents a significant step forward in our efforts to open new doors for innovation and shared learning to enhance our HR BPO services. We are excited to collaborate with X0PA AI to bring about meaningful changes that would enhance the customer experience and am confident that this will set the stage for new opportunities for both organisations,” said Patrick Ong, General Manager of ST Engineering e-Services.
“I'm incredibly excited about this collaboration with ST Engineering e-Services. Our teams share a vision of transforming HR processes through innovation, and this MoU marks the beginning of a journey we'll take together. At X0PA AI, we've always believed that technology should enhance human potential, not replace it. By combining our AI-driven solutions with eServ's exceptional operational expertise, we're creating something truly valuable for businesses – the ability to make smarter people decisions while focusing on what they do best. This collaboration represents not just the integration of complementary services, but a shared commitment to solving real HR challenges for organizations in Singapore and beyond. I look forward to the meaningful impact we'll create together.” said Nina Alag Suri, CEO, X0PA AI.
Through integrating ST Engineering e-Services operational expertise with X0PA AI’s advanced technology, this collaboration will allow ST Engineering e-Services and X0PA AI to better position themselves to address the ever-changing demands of HR needs in Singapore and beyond. Both organisations are confident that this collaboration will pave the way for fruitful outcomes in the near future.
About ST Engineering e-Services
ST Engineering e-Services (eServ) is one of Singapore’s largest home-grown multi-functional Business Process Outsourcing (BPO) provider, providing AI Driven, Tech enabled end-to-end services in the areas of human resources, payroll processing, finance & accounting, training development, grants administration, contact centre & customer care.
About X0PA AI
X0PA AI was founded in 2017 by Nina Alag Suri and Co-Founder Dr Jussi Keppo. X0PA AI offers B@B SaaS solutions powered by AI that enhance people's decisions through predictive analytics on big data. Using AI, Machine Learning (ML), and Automation, X0PA automates routines tasks and offers predictive analytics and data-driven insights, bringing productivities and efficiencies of selections at scale.
For more information, visit X0PA AI's website at: https://x0pa.com/